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Signs and Signals: The Subtle Hints Clients Give Us About Their Beliefs and Intentions
OUTLINE
8:20 to 10:00 I: The Royal Road To ???????????? a. The Content and the Process b. Verbal Cues c. Non-Verbal Cues d. The Process of Service e. The Most Important Questions We Ask f. Cultural Considerations
10:00 to 10:10 Break
10:10 to 11:40 II: In The Beginning: a. Signs & Signals on the Phone b. Signs & Signals in the Waiting Room c. Signs & Signals When Telling Their Story
11:40 to 12:30 Lunch
12:30 to 2:00 III: Getting The Message: a. Knowing Your Clientele b. Knowing Yourself: Stereotypes & Biases c. Listening Well & Asking Questions d. Believing The Client Comes Equipped With The Skills to Solve Their Own Problem
2:00 to 2:10 Break
2:10 to 3:30 IV: Designing Interventions: a. Client Resources b. Client Limitations c. Client Expectations d. Where is the Client in the Change Process e. What Have You Learned About The Client
Goal: Participants will learn how to identify, understand and make use of signs and signals client give professionals regarding their beliefs, intentions and expectations.
Objectives: 1. Participants will learn how to differentiate between the content and the process of client communications, taking into account the client’s social and cultural context.
2. Participants will learn how to recognize and interpret client signs signals in the context of a new professional relationship.
3. Participants will learn how to develop an understanding of client beliefs and intentions through listening and question skills and general knowledge of specific diagnoses, stage of life or special circumstances.
4. Participants will learn how to design interventions taking into account client resources, limitations and expectations.
Methods: Lecture, power point presentation, case presentation, case discussion.
Presenter: Jim Heisel, LISW-S LICDC is the owner of Heisel and Associates, a business which serves the social services field by providing professional education to social workers, counselors, chemical dependency counselors, psychologists, rehabilitation counselors, school counselors, marriage and family therapists, nurses and employee assistance professionals. Heisel and Associates sponsors up to 60 days of professional workshops each year in Ohio, Kentucky and Indiana, and has performed workshops in 17 different states.
Jim Heisel has been a professional trainer since 1984. He specializes in providing workshops on adolescents, addicted people, couples, families, evidence based treatment methods, supervision and professional ethics. Mr. Heisel has performed over 600 workshops. Additionally Mr. Heisel has been an adjunct lecturer at the University of Cincinnati and Xavier University. He has taught over 35 college courses. He is known for being practical, informative and highly entertaining.
Click here for presenter resume and recent evaluation results.
Thursday, March 22, 2012 - Louisville, KY |
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